1. Introduction and Acceptance of Terms

These Terms and Conditions ("T&Cs" or "Agreement") govern the use of all coaching services ("Services") provided by Managing Up LLC ("Coach") to the client (the "Client" or "You").

1.1. Purpose of the Agreement: The purpose of this Agreement is to develop a coaching relationship between the Parties in order to cultivate the Client’s professional and/or business goals and create a plan to carry out those goals through stimulating and creative interactions with the ultimate result of maximizing the Client’s professional potential.

1.2. Acceptance of Terms: By clicking the acceptance box, completing the payment, and/or confirming your booking for any Services, You acknowledge that You have read, understood, and agree to be bound by these T&Cs in their entirety. The date of acceptance and payment shall be the Effective Date of this Agreement.

2. Scope of Coaching Services

2.1. Description of Services:

The Services include [E.g., one-on-one coaching sessions, group workshops, proprietary assessments, etc.] as detailed on the specific session or package description page ("Package Description") that You purchased. Session details are as follows:

Duration: as described in Package Description.

Format: Video Conference via Google Meet. Alternatively, a phone call can be used to conduct the session in the event Google Meet is not working as expect on the day of the scheduled meeting.

2.2. Coach-Client Relationship and Disclaimer:

You understand and agree that the Coach is a career and business advisor and facilitator, and coaching is a comprehensive process that may involve deep personal and professional examination. The Coach is not a medical professional, therapist, mental health professional, legal counsel, or financial advisor, and the Services do not include any licensed therapy, medical advice, financial, or legal advice. If necessary, You are responsible for seeking independent professional advice related to or similar to these needs.

2.3. No Guarantee of Results:

You acknowledge that coaching is inherently dependent upon Your active participation, commitment, and follow-through. The Coach makes no guarantees, representations, or warranties that You will achieve any specific results, business goals, or financial outcomes. Your success is solely dependent on Your own actions, decisions, choices, and effort.

3. Client Responsibilities

You agree to the following responsibilities:

Punctuality: To arrive on time for all scheduled sessions.

Engagement: To participate actively, be open to feedback, and communicate honestly about progress and challenges.

Ownership: To take full responsibility for the decisions and actions You take inside and outside the coaching relationship.

4. Financial Terms

4.1. Fees and Payment:

The total fee for the Services is the amount displayed on the Package Description page at the time of Your booking ("Fee"). All fees are due and payable in accordance to the payment schedule selected during booking, unless otherwise noted in writing. Payments are processed via Stripe or PayPal's Booking System.

4.2. Late Payment Policy:

If any scheduled installment payment is not received by the due date, the Coach reserves the right to immediately suspend all Services, including scheduled sessions, until the outstanding balance is paid in full. A late fee of 20% of the outstanding balance may be assessed for payments more than 14 days late.

4.3. Refund Policy:

All fees paid for Services are non-refundable, except as explicitly stated in this section.

Due to the immediate reservation of time, all sales are final, and no refunds will be issued for any reason.

A full refund may be requested within 7 calendar days of the Effective Date, provided no sessions have been utilized. Once the first session is conducted, or after the grace period expires, all fees are non-refundable.

5. Scheduling, Cancellation, and Communication

5.1. Rescheduling and Cancellation:

You must provide the Coach with at least 24 hours' written notice via https://www.startmanagingup.com’s booking portal ("Website") or gaby@startmanagingup.com ("Email") to cancel or reschedule a session.

Late Cancellation/No-Show: If You cancel or fail to show up for a session with less than the required notice, the session will be considered utilized and will not be rescheduled or refunded.

Coach Cancellation: The Coach reserves the right to reschedule any session, and will provide as much advance notice as possible.

5.2. Inter-Session Communication:

Communication between scheduled sessions is available via Email for brief questions or check-ins. The Coach will endeavor to respond within 24 business hours (9:00 AM – 5:00 PM PST Monday to Friday). This communication is supplemental and is not a substitute for scheduled coaching time.

6. Confidentiality and Intellectual Property

6.1. Confidentiality:

All communications between the Coach and Client during and in between sessions are confidential. The Coach will not disclose any information shared by the Client without the Client’s express written consent, except in the following circumstances:

As required by law or a court order (e.g., subpoena).

If the Client discloses intent to cause serious self-harm or harm to others.

If the Client discloses the commission of a crime.

In the context of necessary professional supervision, where the Client's identity remains protected.

6.2. Intellectual Property (IP):

You agree that the Coach is the sole owner of all intellectual property, including all materials, worksheets, frameworks, methodologies, concepts, videos, and content provided to You ("Coaching Materials") unless otherwise noted.

License: The Coach grants You a limited, non-transferable license to use the Coaching Materials for your personal and internal professional use only.

Prohibition: You are expressly prohibited from sharing, recording, duplicating, distributing, teaching, or selling the Coaching Materials to any third party without the express permission of the Coach.

7. Termination and Legal Clauses

7.1. Termination:

This Agreement may be terminated under the following conditions:

Mutual Agreement: By mutual written agreement (Eg. via email) of both Parties.

By Coach: Immediately, if the Client breaches any material term of this Agreement (e.g., failure to pay, unauthorized sharing of IP, disrespectful conduct).

By Client: Immediately, upon written notice via Email.

7.2. Effect of Termination:

Upon termination, the Client will remain responsible for any outstanding fees. No refunds will be issued for unused sessions or remaining months on a package, except in the event of termination by the Coach for cause not related to the Client's breach (in which case a prorated refund for unused sessions may be provided).

7.3. Limitation of Liability:

To the maximum extent permitted by law, the Coach's total cumulative liability for any claim arising out of or related to this Agreement shall be limited to the amount of the Fees paid by the Client to the Coach under this Agreement within the six (6) months preceding the claim. The Coach shall not be liable for any indirect, incidental, punitive, or consequential damages.

7.4. Dispute Resolution and Governing Law:

In the event of a dispute, the Parties agree to engage in mandatory, non-binding mediation via video call (Eg. Google Meet or Zoom equivalent) prior to filing any lawsuit. This Agreement shall be governed by and construed in accordance with the laws of the State of California.